FAQ

Welcome to Fazraz.com's FAQ section. Here you can find answers to common questions about our products and services.
Need Help Placing An Order?
If you're unsure about how to place an order, we've got you covered. Our user-friendly interface makes it a breeze. However, if you need further assistance, feel free to reach out to our customer service team.
Payment and Shipping Information
At Fazraz.com, we offer secure payment options to ensure a smooth and safe transaction. Our shipping process is designed to get your order to you in a timely manner. We value transparency and will keep you informed every step of the way.
Secure Ordering and Multiple Payment Options
We prioritize the security of your personal information. That's why we provide a secure ordering process and multiple payment options for your convenience. Your trust is important to us.
Returns and Refunds Policy
If for any reason you're not completely satisfied with your purchase, our returns and refunds policy has got you covered. We want you to shop with confidence, knowing that your investment is protected.

Frequently Asked Questions (FAQ)
1. Orders & Payments

Q: How do I place an order?
A: Simply browse our website, select your desired items, add them to your cart, and proceed to checkout. Follow the steps to complete your purchase.

Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment options.

Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, but if you need to make changes or cancel, please contact our support team within 1 hour of placing your order.

2. Shipping & Delivery

Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping costs and delivery times vary based on location.

Q: How long does delivery take?
A: Standard shipping takes 5-10 business days, while express shipping takes 2-5 business days. Times may vary depending on your location.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery status.

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unworn, in original packaging, and with tags attached.

Q: How do I return an item?
A: Contact our customer service team for return instructions and a return shipping label (if applicable).

Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive and inspect your returned item.

4. Sizing & Product Information

Q: How do I find the right size?
A: Check our size guide available on each product page to ensure the perfect fit. If you’re unsure, contact our support team for assistance.

Q: Are the colors of the products exactly as shown on the website?
A: We strive to display accurate colors, but slight variations may occur due to screen settings.

5. Discounts & Promotions

Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter and follow us on social media for exclusive discounts, promotions, and new arrivals.

Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order unless stated otherwise in the promotion terms.

6. Customer Support

Q: How can I contact customer support?
A: You can reach us via email at support@fazraz.com or through our live chat during business hours.

Q: What are your customer service hours?
A: Our support team is available Monday to Friday, 9 AM - 6 PM (local time).